We know that staying close to customers is essential to delivering a high-quality shopping experience. By offering a wide range of refurbished and pre-owned devices, we enable retail professionals to meet the expectations of customers looking for affordable and sustainable solutions.

We are proud to support refurbishers and resellers by providing products tailored to their needs.

Device Conditions

The devices offered are available in several conditions, each reflecting the level of usage and the work carried out on them:

• New: The device is brand new and comes with the manufacturer’s direct European warranty. It has never been used and is supplied in its original manufacturer packaging.
• Refurbished: The device has been audited by a partner. Non-functional parts have been replaced and the battery level is guaranteed. Depending on the partner, a warranty may be provided to the reseller. Data wiping has been completed before the device was put up for sale.
• Functional: The device has been partially tested by our teams to identify broken components. The network and battery have not been tested and may require replacement before resale by the refurbisher. No warranty is provided, except in the case of a defect upon delivery. Data wiping has been completed before the device was put up for sale. The refurbisher must inspect the device upon receipt and carry out all necessary checks before placing it back on the market.
• For Repair: Faults or damages have been identified by our teams. The issues are specified in the product description. Data wiping has been completed before the device was put up for sale. No warranty is provided, except in the case of a defect not mentioned in the product description. Batteries are never tested and should therefore be considered potentially in need of replacement.

Cosmetic Grades

Refurbished devices are classified according to grades reflecting their cosmetic condition:

• Grade A: Device in very good condition with minimal signs of wear. It may show slight scratches or scuffs but remains in excellent cosmetic condition.
• Grade B: Device in good condition with more visible signs of use, such as scratches or more noticeable marks.
• Grade C: Device in fair condition with clear signs of wear, such as significant scratches or impacts.
• MIX ABC Grade: The customer may receive a device in a random grade among A, B, or C.

Commercial Reminder

Excerpt from the General Terms and Conditions of Sale (Article 16):

• The range of functional devices (Pre-Owned) offered on UTOPYA is intended exclusively for refurbishers. Under no circumstances may they be resold directly to end users.
• The refurbisher undertakes to comply with the legislation applicable in the country where the device will be put back on the market. This includes conducting full functionality tests to ensure compliance with legal safety requirements and with the level of performance consumers may legitimately expect.
• The return of a device is not permitted unless it fails to comply with the conditions mentioned above.