Catalog Export (Excel or API)
We understand that some of our clients wish to obtain our catalog in an Excel file or through an API connection. However, we do not offer these export options.
Why is the catalog not exportable?
Our product catalog contains essential strategic information for our business. To protect this sensitive data and preserve our competitive advantage, we have chosen not to make this information exportable.
Access via our platform
We invite you to use our website to browse all of our products and their features. All updates and new products are published in real-time.
If you have specific needs or questions about our products, our customer service is available via Telegram chat or our contact form.
The prices in my cart are different
It may happen that the prices displayed on category pages differ from those shown in your cart. This discrepancy is generally related to the loyalty discount system, which can sometimes remain cached in your browser. This means that the prices on category pages may not immediately reflect the latest discounts or adjustments.
What is the price reference?
Rest assured that the prices displayed in your cart are always the final and correct prices. These are the prices that will be considered when you complete your order.
How to avoid this discrepancy?
To ensure that the prices displayed are up to date:
- Clear your browser cache: This will refresh the price information.
- Refresh the page: A simple refresh can often fix the display issue.
- Log in to your account: Loyalty discounts are applied automatically when you are logged in.
If the issue persists, feel free to contact our customer service via the Telegram chat or our contact form.
Add/Remove a Product from a Confirmed Order
Once an order is confirmed, it is unfortunately no longer possible to modify it.
The automation of our logistics system automatically triggers the order preparation process immediately after confirmation, in order to ensure maximum efficiency, even for orders placed outside business hours. Our team cannot intervene manually.
We therefore recommend that you carefully check the details of your order before finalizing it, including the selected products, the chosen carrier, and the shipping address.
This strict organization allows us to maintain logistics standards among the best, with notably the latest cut-offs in the industry and an on-time shipping rate (SOT) above 99.9%.
We are confident that this reliability will also help improve your customers' satisfaction. ????
Pick up my order in person
To ensure the safety of our facilities and teams, our premises are not accessible to the public. This decision is part of an overall strategy aimed at protecting our highly automated and optimized logistical processes to efficiently meet your needs.
Therefore, it is unfortunately not possible to pick up an order in person, for any reason.
We understand that this may cause inconvenience in certain cases, but this arrangement allows us to focus our efforts on the speed and reliability of delivering your orders directly to the address provided.
This strategic choice is crucial for maintaining our quality standards and ensuring a smooth customer experience, while respecting the safety requirements that are important to us.
Use my internal references when placing my orders
When you add a product to your cart, you have the option to enter an internal reference directly below the product name. This reference can correspond to:
- A quote number,
- An intervention reference,
- Or any other identifier that helps you remember the use or destination of the ordered part.
Advantage of the internal reference
Once recorded, this information will automatically appear on your delivery note. This facilitates order tracking and management, particularly when assigning products to the right interventions or clients.Important Points
- The internal reference does not appear on the products themselves, but only on the delivery note.
- This feature is entirely optional and tailored to your administrative needs.
Modify an Order
Once an order is confirmed, it is unfortunately no longer possible to modify it.
Our logistics automation system automatically triggers the order preparation process immediately after confirmation, ensuring maximum efficiency, even for orders placed outside of business hours. Our team cannot intervene manually.
We strongly recommend double-checking the details of your order before finalizing it, including the selected products, chosen carrier, and delivery address.
This rigorous organization allows us to maintain some of the best logistics standards, including the latest industry cut-off times and an on-time shipping rate (SOT) exceeding 99.9%.
We are confident that this reliability will also contribute to improving your customers' satisfaction. ????
Understanding Private Copying (RCP)
The private copying levy (RCP) is a mandatory tax, just like VAT, that applies to certain products. Here are the key points regarding private copying on UTOPYA:
Products subject to private copying on UTOPYA
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Removable storage media:
- USB drives
- SD memory cards
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New smartphones
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Refurbished smartphones (used smartphones ("pre-owned") are not subject to private copying.)
Amount of the levy
The amount of the private copying levy varies depending on the type of media and its storage capacity. All detailed rates are available on the official Copie France website.
Distributor obligations
As a distributor, UTOPYA must comply with the following rules:
- Separate display on the invoice: The amount of the private copying levy must be clearly indicated on the invoice. This allows stores to prove it has been correctly paid in case of an inspection, particularly by the DGCCRF.
- Prohibition of including the levy in the product price: It is strictly prohibited to hide the private copying levy amount in the total price of the product.
Additional information
For further details, please consult the official Copie France website, the organization responsible for managing private copying.
My SEPA payment limit has been reached
We are pleased to offer SEPA bank transfers as a payment method for several years, recognized for its convenience and reliability. However, this payment method is subject to specific rules, including payment limits set by banks for security and fraud prevention reasons.
Limits by customer category
SEPA payment limits vary depending on the customer category:
- PROFESSIONAL: €5,000 (last 30 rolling days)
- COMPANY: €8,000 (last 30 rolling days)
- PARTNER: €15,000 (last 30 rolling days)
These limits are set by our banking institutions to protect transactions and prevent fraudulent activities.
Alternatives if the limit is exceeded
If your order amount exceeds the allowed limit for your category, we recommend the following alternatives to ensure same-day shipment:
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Instant bank transfer: This type of transfer allows real-time fund transfer.
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Credit card payment: A quick and secure method for paying for urgent orders.
Payment methods accepted
UTOPYA offers several payment methods to meet your business needs:
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Credit Card: Visa, Mastercard, AMEX, etc.
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Instant Bank Transfer: Fast processing for prompt shipment.
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SEPA Direct Debit: Available to customers in the ESSENTIAL category or higher, subject to approval by our services.
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Deferred Direct Debit: Available for customers in the PROFESSIONAL category or higher, and subject to validation by our services.
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Standard Bank Transfer: Please note that shipment occurs once the transfer is received, which may sometimes add a delay of +1 business day.
If you have any questions regarding payment methods, our customer support team is at your disposal.
Register a new bank card
To update your credit card, follow these simple steps:
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Go to the credit card payment section in your customer area.
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Click on "Manage your payment methods".
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Select the "Delete" option to remove the old credit card.
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Confirm the action and return to your cart.
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Click on "Pay" and enter your new credit card details. ????
And that's it, your credit card is updated!
Use my UTOPYA Credit to pay for an order
UTOPYA credits are generated as a result of an internal refund, such as a product return under warranty or the cancellation of an item in an order.
How to use your UTOPYA credits?
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Go to the "Use UTOPYA credits" section when validating your order: Enter the amount of credits you wish to apply to this order.
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Click on "Apply": The amount used will be automatically deducted from the total amount due.
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Complete your order: Once the credits have been applied, you can proceed to payment for the remaining balance (if applicable).
Important points
- UTOPYA credits can be used for partial or full payment of an order.
- They are automatically factored into the calculation of the balance to be paid, making their use easier.
If you have any questions or need assistance, our team is available to help!
Need help?
Didn't find the answer you were looking for? Our support team is ready to assist you with any questions.